FAQ
Frequently Asked Questions (FAQ)
Is Kratom legal in Germany?
Yes, in Germany, the sale of Kratom as a collection item and research substance is legal. We comply with German regulations and do not offer our Kratom syrup as a food, dietary supplement, or medicinal product.
Is Kratom legal in other countries?
The legality of Kratom varies by country. In some countries, Kratom is completely banned, while in others, it is legal under certain conditions. It is important to check the local laws and regulations regarding Kratom in your country before ordering our product. The recipient is responsible for complying with the laws of their country.
Can I use Kratom syrup as food or medicine?
No, our Kratom syrup is not intended for use as food, a dietary supplement, or medicine. It is sold exclusively as a collection item and research substance. Any other use is at your own risk and goes against our terms of sale.
How should I use the Kratom syrup?
Our Kratom syrup is designed as a collection item and research substance. Specific usage instructions can be found on the product label. Please note that the syrup is not intended for ingestion.
Are there any potential side effects?
Kratom can cause side effects if used improperly. Since our Kratom syrup is not intended for ingestion, you should strictly adhere to the recommended use as a collection item and research substance. If you have questions about usage, please contact our customer service.
Can I order in bulk or as a reseller?
Yes, resellers and businesses interested in larger quantities can contact us. Please send your inquiry to info@kratoein.com, and we will get back to you as soon as possible.
How can I reach customer service?
Our customer service is available for all questions and concerns. You can reach us via email at support@kratoein.com. We strive to answer your inquiries as quickly as possible.
What should I do if my package hasn’t arrived or is damaged?
If your package hasn’t arrived or is damaged, please immediately contact our customer service at support@kratoein.com. We will investigate the issue and find a solution.
Can I cancel or return my order?
Please contact our customer service at support@kratoein.com for information about cancellations and returns. We will gladly assist you and provide information on the applicable policies.
How is the quality of Kratom syrup ensured?
Our Kratom products are manufactured under strict quality controls. Every step, from the harvesting of Kratom leaves to the processing and bottling of the syrup, is carried out according to the highest standards to ensure the purity and efficacy of the product.
Where does the Kratom in your syrup come from?
Our Kratom is carefully sourced from experienced farmers in Southeast Asia, who specialize in the sustainable cultivation and harvesting of this plant. We ensure that our suppliers use the best practices to guarantee the highest quality.
How long does shipping take?
Shipping times may vary depending on the location. Within Germany, shipping typically takes 2-5 business days. For orders within the EU, delivery may take a bit longer. Once the shipment is dispatched, you will receive a tracking number to track your package.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and Klarna. All payments are processed securely and encrypted.
Do you offer international shipping?
Our shipping is limited to countries within the European Union (EU). However, please note that the recipient is responsible for ensuring compliance with local laws and regulations regarding the importation of Kratom products. Every package is shipped discreetly to protect your privacy.
Are the packages shipped discreetly?
Yes, all our packages are shipped discreetly. The packaging contains no indication of the contents, ensuring your privacy is maintained.
Are there any special offers or discounts?
Yes, we regularly offer special promotions and discounts. Subscribe to our newsletter or visit our website to stay informed about the latest deals.