Right of Withdrawal

Right of Withdrawal for Consumers
(Consumer means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

Right of Withdrawal Information

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:

  • on which you or a third party designated by you, who is not the carrier, takes possession of the goods, if you have ordered one or more goods in a single order and these are delivered together;
  • on which you or a third party designated by you, who is not the carrier, takes possession of the last good, if you have ordered several goods in a single order and these are delivered separately;
  • on which you or a third party designated by you, who is not the carrier, takes possession of the last partial delivery or the last piece, if you have ordered goods that are delivered in several partial deliveries or pieces.

To exercise your right of withdrawal, you must inform us (c/o IP-Management #35714, Ludwig-Erhard-Straße 18, 20459 Hamburg, Tel: +4915219332777, E-Mail: support@kratoein.com) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold the reimbursement until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the earliest.

You must return the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your decision to withdraw from this contract. The deadline is met if you send the goods back before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that was not necessary to ascertain the nature, characteristics, and functioning of the goods.

Exclusions and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the delivery of goods that are not pre-manufactured and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can deteriorate quickly or whose expiration date would be quickly exceeded;
  • for the delivery of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can only be delivered after 30 days at the earliest, and whose current value depends on market fluctuations beyond the control of the entrepreneur;
  • for the delivery of newspapers, magazines, or illustrated magazines, with the exception of subscription contracts.

The right of withdrawal expires early in contracts:

  • for the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
  • for the delivery of goods, if these are, by their nature, inseparably mixed with other goods after delivery;
  • for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

  • To c/o IP-Management #35714, Ludwig-Erhard-Straße 18, 20459 Hamburg, E-Mail: support@kratoein.com

  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ()

  • Ordered on ()/ received on ()

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Signature of the consumer(s) (only if this form is submitted on paper)

  • Date

(*) Delete as applicable.